Withdrawal

In the event that the customer is a natural person (i.e. not a legal entity, even a non-profit) who purchases products remotely from our online store exclusively for his private use and not in the context of his professional activity, he is entitled to withdraw from the remote transaction without reason purchase a product within an exclusive period of fourteen (14) calendar days from the date of delivery of the product, returning the product to its original condition.

The date of delivery is considered the date of arrival of the shipment at the last point of transport and the receipt by the customer is imminent, regardless of whether the customer receives immediately or delays the receipt of the shipment justifiably or unjustifiably.

In the event that the customer is a legal entity, even a non-profit, who purchases products remotely from our online store exclusively for his private use but also in the context of his professional activity, he is entitled to withdraw without reason from the remote purchase of a product within an exclusive period fourteen (14)
calendar days from the date of delivery of the product, returning the product to its original condition.

The date of delivery is considered the date of arrival of the shipment at the last point of transport and the receipt by the customer is imminent, regardless of whether the customer receives immediately or delays the receipt of the shipment justifiably or unjustifiably.

In case of sending the products to a foreign country within EU where the customer is a natural person but also in case the customer is a legal person, even a non-profit that buys products remotely from our online store exclusively for his private use but also in the context of professional activity is entitled to withdraw without reason from the remote purchase of a product within an exclusive period of fourteen (14) calendar days from the date of delivery of the product, returning the product to its original condition.

The date of delivery is the date of arrival of the shipment at the last point of transport (within the customer’s country or alternatively the date of arrival of the shipment at a
customs area if the products are subject to the customs clearance procedure) and the receipt by the customer is imminent, regardless of whether the customer
receives immediately or delays the customs clearance process and the receipt of the shipment justifiably or unjustifiably.

In case of sending the products to a foreign country outside the European Union where the customer is a natural person but also in case the customer is a legal person, even a non-profit that buys products remotely from our online store exclusively for their private use and also in the context of his professional activity is entitled to withdraw without reason from the remote purchase of a product before the shipment of the product to the country outside the European Union.

The customer is not entitled to withdraw from the remote purchase of a product after the product has been shipped to a country outside the European Union or after the shipment has arrived in the customer’s country at a customs office if the products are subject to customs clearance.

Along with the products he wishes to return, he must present the retail sales receipt or the legal return documents in case the customer is a legal entity. You must also provide the complete packaging of the product, together with all the accessories of the packaging and factory sealed.

 The return shipment is carried out at the cost and responsibility of the customer and any transport costs, any tax, or customs duty incurred will be charged to the customer and will be prepaid before the return. The products upon return will be received free of charge, without any charge, withholding, or charge from our company for the positive acceptance of the withdrawal by our company.

If the customer withdraws from this contract, he will be refunded the net value of the products he has paid, deducting the shipping costs or any other costs incurred when returning the products.

Following the declaration of withdrawal and if the products are sent back, the company will refund the money received (subject to withholding part or all of the price in accordance with these conditions) in the event that the products are not in their original condition or have reduced their value) without undue delay and in any case within 14 days from the day we receive the return of the products.

We reserve the right to delay the refund until we have received the goods back and checked their condition. We will process the above refund using the same payment method that the customer used for the original transaction, unless they have expressly agreed otherwise. In case of a valid exercise of the right of withdrawal, a condition for the return of the entire price is that the product is in its original condition, that the protective tapes have not been removed and that all accessories, any gifts, accompanying products and materials are included and that they have been covered the costs and any taxes of shipping and return by the customer.

 As an exception, the right of the consumer to withdraw without reason from the distance sales contract does not apply, and the
consumer cannot return the purchased product free of charge, in the following cases:

(a) In cases where the products have been manufactured specifically for the consumer, with special specifications or requirements of the consumer or in general products personalized for the consumer (customade products).

(b) In cases where the products have been used, as their use clearly goes beyond the scope of the usual examination of the product to determine its nature, characteristics and function, as it would take place in a physical store, making the product second hand.

(c) In the case of programs and software, which have been unsealed from their packaging. In the case of registration of the product in any system or in the case that the product carries an advertising welcome message at the start of operation, it isnot possible to withdraw.

(d) In the case of products that are not suitable for return once unsealed for health or hygiene reasons.

(e) In cases of provision of services, after the full provision of the service.

(f) In cases where the contract is not concluded remotely, but after your visit to our physical store, you have no right of withdrawal.

** The courts of Heraklion, Crete are responsible for resolving any disputes.